Two business women with computer in an office

Frequently Asked Questions (FAQs)

Our Customer Service Centre is always on hand to answer any queries you may have. Below is a list of some of the most frequently asked questions.

1.	How do I order from Linde?
	You need to be a Linde customer to place an order with us. Click here to check how you can register to be a Linde customer. You can either send us your order online, call our Customer Service Centre or email us csc.lg.my@linde.com to place an order. Kindly note that if you need delivery, you will need to order and arrange with the Customer Service centre. As a Linde customer account holder, you can enjoy all the benefits of Linde’s outstanding customer service Hint : Ensure you have your customer account number on hand before you contact us for an order.

How do I order from Linde?

You need to be a Linde customer to place an order with us. Click here to check how you can register to be a Linde customer.

You can either send us your order online, call our Customer Service Centre or email us csc.lg.my@linde.com to place an order.

Kindly note that if you need delivery, you will need to order and arrange with the Customer Service centre.

As a Linde customer account holder, you can enjoy all the benefits of Linde’s outstanding customer service

Hint : Ensure you have your customer account number on hand before you contact us for an order.

2.	What Gas Products can I buy from Linde ?
	Linde gases are used in many commercial and private industry sectors and across a range of diverse applications. We supply over 20,000 compressed gases and mixtures. The main industrial product groups include: Inert gases: Carbon dioxide (CO₂), nitro-oxide (N₂O), pureshield argon (Ar) Fuel gases: Dissolved acetylene(C₂H₂), hydrogen (H₂), propane(C₃H₈), powerjet propylene (C₃H₆) Oxidant gases: Compressed air, oxygen (O₂) Shielding gases: Alushield, argoshield, stainshield Laser and assist gases Refrigeration gases Cryogenic gases Foodfresh gases Balloon gas Linde also supply non-industrial gas for medical use, hospitality and scientific research Dry ice For full list of products, kindly contact our Customer Service Centre. You can also browse our product site for details.

What Gas Products can I buy from Linde ?

Linde gases are used in many commercial and private industry sectors and across a range of diverse applications.

We supply over 20,000 compressed gases and mixtures. The main industrial product groups include:

Inert gases: Carbon dioxide (CO₂), nitro-oxide (N₂O), pureshield argon (Ar)
Fuel gases: Dissolved acetylene(C₂H₂), hydrogen (H₂), propane(C₃H₈), powerjet propylene (C₃H₆)
Oxidant gases: Compressed air, oxygen (O₂)
Shielding gases: Alushield, argoshield, stainshield
Laser and assist gases
Refrigeration gases
Cryogenic gases
Foodfresh gases
Balloon gas
Linde also supply non-industrial gas for medical use, hospitality and scientific research
Dry ice

For full list of products, kindly contact our Customer Service Centre. You can also browse our product site for details.

3.	What non-gas products can I buy from Linde?
	In addition to our standard gas products, we also offer a range of complementary goods including gas equipment, arc equipment, filler materials, trade tools and safety products. For full list of products, kindly contact our Customer Service Centre. You can also browse our product site for details.

What non-gas products can I buy from Linde?

In addition to our standard gas products, we also offer a range of complementary goods including gas equipment, arc equipment, filler materials, trade tools and safety products.

For full list of products, kindly contact our Customer Service Centre. You can also browse our product site for details.

4.	Where can I find my nearest Linde outlet or agent?
	You can use our online Store finder to locate your nearest Linde outlet, partner or agent.

5.	How do I pay for my order?
	Linde offers various payment methods to give you flexibility in payment. You can pay through : Electronic transfer (bank automated transfer) , this is the preferred way; Cheque payment ; Cash payment (only limited acceptance, kindly check during order). For more information on our payment methods, please contact our Customer Service Centre. Our staff will be glad to discuss and advise the best way forward.

How do I pay for my order?

Linde offers various payment methods to give you flexibility in payment.

You can pay through :

Electronic transfer (bank automated transfer) , this is the preferred way;

Cheque payment ;

Cash payment (only limited acceptance, kindly check during order).

For more information on our payment methods, please contact our Customer Service Centre. Our staff will be glad to discuss and advise the best way forward.

6.	Where can I find the latest product pricing information?
	The prices for our products are volatile. As such, kindly contact our Customer Service Centre to get the latest price.